Posts by Folajimi Adeyefa

Business Process Design & Improvement, Business Infrastructure

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How to Build and Scale a Call Center

SYNERGY. It’s really about how a person is treated, how you break bread with them, and how you onboard them and give them the…

Business Process Design & Improvement, Organizational & Job Design

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Folajimi Adeyefa

The Power of Storytelling

Liz Bloomfield, the Executive Director of Ripple Effect Images, a nonprofit committed to elevating local solutions to global challenges and amplifying the voices of…

Business Process Design & Improvement, Business Infrastructure

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Folajimi Adeyefa

How to Grow an Auto Body Shop with Digital Marketing

Never take advice from someone who has nothing to lose by giving it. Words to live by from a serial entrepreneur, investor, business coach,…

Business Process Design & Improvement, Listen & Learn

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Folajimi Adeyefa

How to Grow Revenue with Top-Notch Customer Service

Marianne Rutz, Europe’s leading contact centre expert, is all too familiar with the ups and downs of entrepreneurship. Her customer service career and consulting…