240: Business Infrastructure Masterclass | How to Create an Electronic (Digital) Records Management System for Small Businesses in High Demand

We’re continuing our encore of the masterclass edition of the Business Infrastructure podcast. In the last episode, you heard the story of Sarah and Steve Reuben – siblings whose rivalry and siloed leadership enabled a virus attack on their family-owned business’s network. A consultant taught them how to design an Electronic Records Management system to organize, store, and secure their digital files while also protecting their operations from future digital disasters.

Electronic Records Management is the third element in building business infrastructure. It involves organizing all your digital files based on the departments you identified in the Business Parts Analysis. It also includes assigning proper access rights according to the roles identified in your Business Design Blueprint. It’s the perfect complement to disaster recovery and business continuity planning.

Now you can discover how to create one for your organization! In this episode, host Alicia Butler Pierre offers a 9-step tutorial on creating an Electronic Records Management system. You’ll not only end up with an organized, disaster-proof system, but you’ll also have peace of mind knowing that your digital assets are accounted for and protected. With remote back-office operations and small business cybersecurity attacks on the rise, you don’t want to miss this lesson!

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Growth is Not a Bad Thing

But too much growth too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the business infrastructure needed to scale your business in a sustainable manner. These back-office operations can make or break your business, especially when you have more demand than your business is currently capable of supplying.

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Learn from Real-Life Entrepreneurs, Executives, and Experts Who Share Their Stories of Scaling Operations

Dorie Clark

Top 50 Business Thinker

Mohammad Ali Ajlouni

Former COO – KADDB Investment Group

Ai Ching Goh

CEO – Piktochart

Shellye Archambeau

Former CEO – MetricStream

Jeffrey K. Liker, PhD

Author – The Toyota Way

Mariela Dabbah

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Calvin Williams

CEO – Freeman Capital

Marianne Rutz

Europe’s #1 Contact Centre Consultant

Reviews from Apple Podcasts

Amazing interviewer

Love the conversations. Engaging interviewing style. Looking forwarding to more episodes.


Your partner in growth

Alicia’s podcast is such a necessary resource for business owners looking to grow and scale. Workflows and operations are easily pushed to the back burner when you have a massive vision and mission in mind; however, you’ll have a very difficult time achieving that vision and mission without these necessary pieces. Tune in for great tips and strategies along your journey!


A valuable resource!

Tune in for tactical insights and actionable steps on scaling, improving processes, and more! Alicia is an excellent interviewer, with a deep understanding of how small businesses can achieve controlled growth. With Business Infrastructure, she’s created an incredibly valuable resource for small business owners and operators!