203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler Pierre

Hi! I’m Alicia, host and producer of the Business Infrastructure podcast, and I have a confession to make.

When I analyzed the show’s most downloaded episodes, I was shocked to learn that a monologue I recorded back in 2018 about my experiences in Cuba made the list.

I was shocked because this was a recording I did while I was still very new to the podcasting industry and honestly didn’t know what I was doing. But one thing I did know was my passion for business infrastructure and operational excellence. It’s what led me to share my observations and experiences during a visit to Cuba and how they apply to the way we operate our small businesses.

For example, I was intrigued by the continuous preservation of cars, culture, and cuisine but the lack of maintenance of many homes and buildings. In this episode, I share the role that various economic factors play in our ability to maintain and preserve the businesses we build. I also discuss the role that dashboards play in keeping the score of our daily operations. I hope you enjoy listening to this “oldie but goodie” episode. If nothing more, may these lessons serve as a cautionary tale of the importance of developing processes to monitor all aspects of your business to minimize both risk and…ruin.

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Growth is Not a Bad Thing

But too much growth too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the business infrastructure needed to scale your business in a sustainable manner. These back-office operations can make or break your business, especially when you have more demand than your business is currently capable of supplying.

What’s worse is that when you try to look for cures for these back-office blues, you might find that the resources either are reserved for manufacturing and enterprise-level companies or are prohibitively expensive.

You don’t have to grow alone! We can do this. Together.

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Dorie Clark

Top 50 Business Thinker

Mohammad Ali Ajlouni

Former COO – KADDB Investment Group

Ai Ching Goh

CEO – Piktochart

Shellye Archambeau

Former CEO – MetricStream

Jeffrey K. Liker, PhD

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CEO – Freeman Capital

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Europe’s #1 Contact Centre Consultant

Reviews from Apple Podcasts

Your partner in growth

Alicia’s podcast is such a necessary resource for business owners looking to grow and scale. Workflows and operations are easily pushed to the back burner when you have a massive vision and mission in mind; however, you’ll have a very difficult time achieving that vision and mission without these necessary pieces. Tune in for great tips and strategies along your journey!


Amazing interviewer

Love the conversations. Engaging interviewing style. Looking forwarding to more episodes.


A valuable resource!

Tune in for tactical insights and actionable steps on scaling, improving processes, and more! Alicia is an excellent interviewer, with a deep understanding of how small businesses can achieve controlled growth. With Business Infrastructure, she’s created an incredibly valuable resource for small business owners and operators!