Podcast

202: The Top 12 | How to Create an Operational Excellence Culture in a Tech Startup with Hassan Dantata

Hassan Dantata is a promising young entrepreneur who made a lasting impression on us here at the Business Infrastructure podcast. Considering his tenacious spirit, high energy, and warm personality, it’s no surprise that his original interview also made it to our list of the top 12 most downloaded.

Ten years ago, Hassan found himself alone in a hospital room. He’d just had a bone marrow transplant that required isolation for two months with a 50/50 chance of survival. With nothing but his “imagination and a dream” along with a burning desire for a smartphone, his resourcefulness led him to become an eBay vendor.

Eventually, his entrepreneurial career evolved from being an e-commerce vendor to starting a full-service digital solutions agency for the optical industry, Raven & Macaw, Ltd. His youth advocacy work has earned him coverage in GQ and British Vogue magazines and the World Economic Forum.

In this episode, Hassan describes how he came to carve a niche and the specific actions he’s taking to build a SaaS company rooted in operational excellence. You’ll also discover how he’s navigating the challenges of recruiting top tech talent. If you’re looking for inspiration to start or grow your business following a personal setback, then Hassan’s story of resilience, tenacity, and consistency may be just what the doctor ordered!

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Growth is Not a Bad Thing

But too much growth too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the business infrastructure needed to scale your business in a sustainable manner. These back-office operations can make or break your business, especially when you have more demand than your business is currently capable of supplying.

What’s worse is that when you try to look for cures for these back-office blues, you might find that the resources either are reserved for manufacturing and enterprise-level companies or are prohibitively expensive.

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Learn from Real-Life Entrepreneurs, Executives, and Experts Who Share Their Stories of Scaling Operations

Dorie Clark

Top 50 Business Thinker

Mohammad Ali Ajlouni

Former COO – KADDB Investment Group

Ai Ching Goh

CEO – Piktochart

Shellye Archambeau

Former CEO – MetricStream

Jeffrey K. Liker, PhD

Author – The Toyota Way

Mariela Dabbah

CEO – Red Shoe Movement

Calvin Williams

CEO – Freeman Capital

Marianne Rutz

Europe’s #1 Contact Centre Consultant

Reviews from Apple Podcasts

A valuable resource!

Tune in for tactical insights and actionable steps on scaling, improving processes, and more! Alicia is an excellent interviewer, with a deep understanding of how small businesses can achieve controlled growth. With Business Infrastructure, she’s created an incredibly valuable resource for small business owners and operators!

oliviabaker13

Your partner in growth

Alicia’s podcast is such a necessary resource for business owners looking to grow and scale. Workflows and operations are easily pushed to the back burner when you have a massive vision and mission in mind; however, you’ll have a very difficult time achieving that vision and mission without these necessary pieces. Tune in for great tips and strategies along your journey!

Kate

Amazing interviewer

Love the conversations. Engaging interviewing style. Looking forwarding to more episodes.

LloyedLobo

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