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Season 17: Scale Tales

214: Scale Tales | Go-To-Market – How Michiko Wolcott Re-Engineered a Tech Company’s Process and Boosted Revenue
When Michiko Wolcott started her consultancy in 2015, it was rare to find someone like her who was interested in exploring the human side of data. Armed with a personal…
213: Scale Tales | From the Ground Up – How Richard Blank Built Costa Rica’s Call Center
While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications…
212: Scale Tales | Ripple Effect – Liz Bloomfield Explains the Power of Storytelling to Maximize Social Impact
“Smoke from indoor cooking fires is the leading cause of death for women and children under age 5 in the developing world.” This episode’s scale tale takes us to Guatemala…
211: Scale Tales | Web 2.0 – How Darrell Evans and His Team Scaled an Auto Body Shop with Digital Marketing
“Never take advice from someone who has nothing to lose by giving it.” That quote comes from investor, business coach, and digital marketing aficionado, Darrell Evans. It’s a credo that…
210: Scale Tales | Uncharted Territory – How Marianne Rutz Grew a Retail Company’s Revenue Through Excellent Customer Support
As Europe’s leading contact centre expert, Marianne Rutz knows all too well the roller coaster of entrepreneurship. Her career in customer support began in 1999, quite by accident when she…
209: Scale Tales | From Fail to Scale to Sell – How Curt Anderson Grew and Sold an e-Commerce Floral Company
Picture it – the year is 1990 and Curt Anderson is full of hopes and dreams. However, those dreams are deferred when he accepts his father’s request to take over…
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