Presentations

Every small-business owner starts off wanting to conquer challenges and face them head on, but some make it while others do not. The key is to manage your company for…

An operations manual includes standards and procedures for performing certain tasks in your company. It ensures that work is done consistently with the same results regardless of who performs a task. At…

A service delivery process describes how you provide goods and services to your customers. It affects how customers and vendors experience your business. At Equilibria, we refer to this as a Service Delivery…

A good paper records management policy is organized, labeled and allows for easy access to information when you need it. It also provides check-in/check-out protocol for private information as well as keys…

Workspace planning involves the proper placement of people, furniture and equipment to promote efficient workflow. It directly affects how your customers and staff interact. At Equilibria, we refer to this…

A good electronic records management policy allows for easy access to organized information when you need it. It also protects digital information from getting into the wrong hands. At Equilibria, this represents one…

A job task analysis defines what needs to be done and who should do it. At Equilibria, we refer to this as the Business Parts Analysis and it represents the first (and most fundamental)…

An organization chart visually communicates a company’s maturity, scalability and chain of command. It has the power to make a small business look bigger than it is. At Equilibria, we refer to…

Many business owners identify with the guilt of not keeping a proper record of expenses, bills, receipts, and invoices. It’s easy to fall behind on bookkeeping because the natural thing…

Believe it or not, many business owners struggle to get paid on time. Not because they don’t have a strong, profitable client base, but because they lack a reliable system…

Business infrastructure links goals, activities, and people through planned processes and systems. This one-page downloadable diagram illustrates the various components that small businesses should have in place to achieve sustainability…