Creating an operations manual for a small business


An operations manual includes standards and procedures for performing certain tasks in your company. It ensures that work is done consistently with the same results regardless of who performs a task. At Equilibria, we refer to this as a Business Process Manual and of the seven elements that represent our KasennuTMbusiness infrastructure model, it is the most critical.

This case study highlights a real-life small law firm’s growth and the steps taken to meticulously document and flowchart its operational processes as a tool for managing growth, ensuring quality control, and monitoring employee performance. Don’t forget to contact us to schedule a free consultation to learn how to apply this to your business.