Learn how to effectively transform your crazy-growing-pains business into a scalable, smooth operation.

Stop the Chaos. Start the Joy.

Life before the Smooth Operator Masterclass means failed audits, high internal turnover, angry customers, ruining your reputation in the business community, drowning in business, depression, anxiety…all the telltale signs of a small business bursting at the seams to become a large one.

Leveraging the Smooth Operator Masterclass means you’ll get all the tools you need to streamline your back-office operations and train your staff with new processes so you can continue growing without the heartburn. You’ll learn how to set your growing business up for success, obtain a new way of thinking that’ll catapult your organization to the next level you always dreamt it should grow to and gain the freedom you deserve.

Finally, an Operations Course for Small Businesses!

Become a Smooth Operator

Calm the chaos… Streamline your processes…Become a business-expanding rockstar…Learn how to effectively transform your crazy-growing-pains business into a scalable, smooth operation.

Meet Your Guide

Hey Smooth Operator!
I’m Alicia. I designed this Smooth Operator Masterclass to save you thousands of dollars in lost revenue every year. I don’t want to see you or any entrepreneur fail just when things begin moving forward. This is why I’m so excited to share in your journey towards extraordinary growth.

For Busy Business Owners Ready to Scale to the Next Level

We get it, you’re busy. Your business is growing faster than you can keep up with and you need to expand your team just as fast. You need to put a structure in place that’s strong enough to support the growth, yet flexible enough to make room for rapid changes. Having a business that ultimately runs like a well-oiled machine without your daily presence is the goal. If you’re really serious about moving from owner/operator to owner/CEO in your company and want access to a proven system that works around your schedule, then this course is for you! It’s structured into three manageable volumes based on the Kasennu framework.

Volume II

Coming Soon

Volume III

Coming Soon

Here’s What You’ll Get

Although the free audio portion of our masterclass campaign ended, you’re still in luck! Now, you can see the lessons from the free audio masterclass come to life as part of a new learning experience in your quest to operate a business that works without bogging you down. This learning experience comes in a three-volume course that includes demonstration videos with downloadable templates and other supportive resources based on your learning style.

Volume I is now available! 

By the time you complete Volume I, you’ll have the tools and know-how to:

Define the core activities required to sustain your business,

Find the ideal person to run your back-office operations,

Create transparent job descriptions to build and grow a loyal team,

Look and act like you have a plan for scaling in place.

How Your Business Will Grow

Analyze your business inside out.

I’ll teach you how to create a Business Parts Analysis – the first key element in building your business infrastructure so you too can have Smooth Operations.

Reimagine your infrastructure.

Sometimes all it takes is a reframing, a reimagining, of how your business should operate and the infrastructure it takes to support it. You’ll get inspiration for that too.

Document your processes.

Big companies spend hundreds of thousands of dollars on consultants like me to do this for them. I’m going to teach you to do it for yourself.

Relaunch your business fresh!

Now that you’re set up to properly handle the growth you’re experiencing, you can experience the joy of the other side: what it’s like to be a real Smooth Operator!


When you sign up for a course, you will automatically gain access to our private, exclusive online community on LinkedIn. There, you you can get your specific business infrastructure and operations management questions answered as well as network with fellow entrepreneurs also navigating growing pains. Join us in this confidential space where we share practical tips for making sure you have the resources you need to meet increased demand for your products or services.

What Smooth Operators Alumni Are Saying

More About Your Guide

Alicia Butler Pierre is the founder and CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as a chemical engineer in various chemical plants and oil refineries. She’s since transferred her passion for manufacturing processes to business processes, becoming a pioneer in business infrastructure. She’s an international speaker as well as an adjunct instructor at Purdue University with over 1M downloads of her online content. Students often remark on Alicia’s ability to use practical examples and her warm personality which makes otherwise complex information more accessible and easy to understand.



Your Smoothness is Waiting.

There’s no better time to direct and control your business path than right now. Our courses will give you the resources to turn the nightmare of chaos, frustration, and overwhelm into the dream of a successful business you always imagined. Don’t delay.

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