Designing a service delivery process for a small business


service delivery process describes how you provide goods and services to your customers. It affects how customers and vendors experience your business. At Equilibria, we refer to this as a Service Delivery Blueprint and it represents one of the seven elements of our KasennuTMbusiness infrastructure model.

This case study highlights a real-life small mortgage company’s journey in documenting their service delivery process in order to manage their growth, retain their best clients, and ensure a consistent and high quality customer experience. Don’t forget to contact us to schedule a free consultation to learn how to apply this to your business.