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Jon Reid’s exposure to operations, auditing, and finance began during his tenure at General Electric. That experience serves as the cornerstone of his longevity as a C-suite executive and advisor. In this episode, Jon draws from his experience working with various Fortune 500 companies to give small business owners an operational model to aspire to. He explains why introverts make great COOs, why you should surround yourself with people smarter than you, and why small businesses must be creative when expanding since they can’t always access lines of credit the way larger enterprises can.
Special Guest: Jon Reid
Location: Atlanta, GA USA
Air Date: May 17, 2020
Resources
- COOAlliance: the COO Alliance brings together the top COOs focused solely to help COOs grow via training and exclusive, private, and vetted mastermind events. It is the “World’s highest level group for the 2nd in command to help you grow, strengthen your skills, and thrive as the COO.”
- HubSpot: a cloud-based CRM app designed to streamline and monitor marketing, sales, and customer service activity.
- The Greatest Salesman in the World: a book by Og Mandino.
- The Greatest Salesman in the World – Part II: The End of the Story: the sequel book by Og Mandino.
- The Richest Man in Babylon: a book by George S. Clason.
Jon’s List of Metrics Measured & Monitored by Most Fortune 500 (good for tracking on a one-page dashboard):
- Net Profit
- Progress Toward Targets
- Revenues & Revenue Growth Rate
- Expenses
- Revenue Per Employee*
- Employee Engagement
- Profit Per Customer
- Order Fulfillment Cycle
- Project Completion Rate
- Downtime
*Not to be confused with employees as an expense. This metric is similar to a Return on Investment (ROI) metric.
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More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. – a 15-year-old operations management consulting firm. Her career in operations began over 20 years ago while working in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success. It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 35 countries.
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