110: Outsourcing Content Creation with Nigel Washington
Content is the currency of choice in the Digital Age. You must have a system for consistently producing and distributing it. And not just any content, but content that attracts…
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109: Boosting Customer Experience in Contact Centres with Marianne Rutz
Providing excellent customer support is just as important as the goods and services you offer. Effective communication is vital to creating a positive customer experience. Despite your team’s technical acumen,…
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108: Improving I.T. Project Delivery with Joseph Garfield
Joseph Garfield knows what it means to work his way up from the bottom. His entrée into technology started as an I.T. help desk operator. Over time, he advanced from…
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107: Leveling Up Health Data Security with Susan Blais
“Know your workflows!” Sage advice from Susan Blais as she described her experience in choosing the best technologies to optimize her sales and client engagement processes. As a Long-Term Care…
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106: Re-engineering In-Person Operations with John Stoj
After years of climbing the Wall Street corporate ladder, financial advisor John Stoj became disillusioned with false promises of outperforming the market. He eventually started a sushi delivery company only…
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105: Streamlining Podcast Production with Berthine Crevecoeur West
Eagerly anticipating the release of another podcast episode, one day, Berthine Crèvecoeur West found herself forgetting some critical steps. So this award-winning podcaster and global diversity and inclusion expert took…
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104: Improving Workplace Communication with Bill Kurzeja
Being in the Army taught Bill Kurzeja the importance of leadership as he quickly moved up the ranks. Upon transitioning back to the civilian world, he realized his ability to…
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103: Making the Case for Small Business Operations with Alicia Butler Pierre featuring Maegan Lane
This Season 8 finale is different – it’s not Alicia Butler Pierre’s typical monologue. She’s joined by her 13-year-old goddaughter, Maegan Lane – a budding teen entrepreneur and COO of…
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102: Everything You Need to Know About COOs with Mohammad Ali Ajlouni
Mohammad Ali may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of…
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101: Creating a Learning Culture to Enhance Operations with Jay Hassell
According to Jay Hassell, “Getting things done requires a culture of learning.” As the COO of Novologic, he advocates for people and company culture as the key ingredients for improving…
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