210: Scale Tales | Uncharted Territory – How Marianne Rutz Grew a Retail Company’s Revenue Through Excellent Customer Support
As Europe’s leading contact centre expert, Marianne Rutz knows all too well the roller coaster of entrepreneurship. Her career in customer support began in 1999, quite by accident when she…
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209: Scale Tales | From Fail to Scale to Sell – How Curt Anderson Grew and Sold an e-Commerce Floral Company
Picture it – the year is 1990 and Curt Anderson is full of hopes and dreams. However, those dreams are deferred when he accepts his father’s request to take over…
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208: The Top 12 | How to Streamline Repetitive Tasks with Robotic Process Automation (RPA) featuring Dean Hamilton
Does hearing about robots or robotic technology trigger doomsday images of nonhuman entities taking over with unbridled power? That fear is often rooted in the unknown. And that’s why technologists…
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207: The Top 12 | What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains
Lynda Martin is on a mission to “…repair the world, one small business at a time.” One way she does that is through the Entrepreneurial Operating System (EOS). When originally…
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206: The Top 12 | The Toyota Way for Achieving Operational Excellence with Dr. Jeffrey K. Liker
Dr. Jeffrey K. Liker spent over 20 years studying the Toyota Way – the management system behind the world’s leading auto manufacturer. He’s since written several world-renowned books summarizing his…
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205: The Top 12 | How Amal Hassan Scaled Outsource Global into Africa’s Top BPO Provider
Nigeria produces over 1M graduates annually. But many of them leave the country because there aren’t enough local jobs to hire them. Amal Hassan wanted to change that. She set…
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204: The Top 12 | How to Uncover Root Causes of Chaotic Growth with Lauren Hisey
Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didn’t have a passion for it. A chance encounter working at a…
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203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler Pierre
Hi! I’m Alicia, host and producer of the Business Infrastructure podcast, and I have a confession to make. When I analyzed the show’s most downloaded episodes, I was shocked to…
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202: The Top 12 | How to Create an Operational Excellence Culture in a Tech Startup with Hassan Dantata
Hassan Dantata is a promising young entrepreneur who made a lasting impression on us here at the Business Infrastructure podcast. Considering his tenacious spirit, high energy, and warm personality, it’s…
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201: The Top 12 | How to Scale Your Personal Brand & Become a Recognized Expert – Tips from Dorie Clark
As the world becomes noisier, gaining recognition as being at the top of your game is no small feat. Yet some people figure out the formula for showcasing their talents…
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