203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler Pierre


Hi! I’m Alicia, host and producer of the Business Infrastructure podcast, and I have a confession to make.

When I analyzed the show’s most downloaded episodes, I was shocked to learn that a monologue I recorded back in 2018 about my experiences in Cuba made the list.

I was shocked because this was a recording I did while I was still very new to the podcasting industry and honestly didn’t know what I was doing. But one thing I did know was my passion for business infrastructure and operational excellence. It’s what led me to share my observations and experiences during a visit to Cuba and how they apply to the way we operate our small businesses.

For example, I was intrigued by the continuous preservation of cars, culture, and cuisine but the lack of maintenance of many homes and buildings. In this episode, I share the role that various economic factors play in our ability to maintain and preserve the businesses we build. I also discuss the role that dashboards play in keeping the score of our daily operations. I hope you enjoy listening to this “oldie but goodie” episode. If nothing more, may these lessons serve as a cautionary tale of the importance of developing processes to monitor all aspects of your business to minimize both risk and…ruin.

Monologue: Alicia Butler Pierre, Founder & CEO – Equilibria, Inc.

Location:  Atlanta, GA  USA

Air Date: May 22, 2022


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  • Business Lessons I Learned in Cuba: an article by Alicia Butler Pierre that further details the link between certain first-hand observations and the important lessons of business infrastructure.


Related Episodes


  • Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Jodie Maquiran
  • Sponsor: Equilibria, Inc.


More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 55 countries.


More About Sponsor, Equilibria, Inc.:
Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.


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