197: The Top 12 | What is Six Sigma and How Does it Lead to Operational Excellence? Dr. Frank Barsi Explains.
It’s no surprise that Dr. Frank Barsi’s interview made our list of the Top 12 most downloaded episodes. The covid-19 pandemic and the associated supply chain disruptions offered a wellspring…
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196: The Top 12 | What is a COO? Maria Jones Explains
It’s a brand new season on the Business Infrastructure podcast – Season 16! In nearly four years, there’s so much to celebrate especially as we approach our 200th episode. That’s…
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195: Backstage | How We Made the Business Infrastructure Audio Masterclass
Producing the world’s first-ever audio masterclass on business infrastructure was no small feat! In this bonus episode, we pull back the curtain and go backstage so you can hear a…
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194: How to Create a Business Process Manual
We’ve come to the final episode in our 13-part audio masterclass on business infrastructure! At this point, you’ve heard six stories of entrepreneurs and leaders in small businesses trying their…
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193: How to Create a Work Space Logistics Plan for Flourishing Small Businesses
In the last story of our Business Infrastructure audio masterclass, you met Clenard Smith. He’s determined to take his flourishing food distribution company public. But there’s one problem. He needs…
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192: Organized Chaos – The Story of Clenard Smith & the Flourishing Food Distribution Company
Prior to the pandemic, people were already spending a lot of time in their offices likely sitting behind a computer. Now, that time has doubled if not tripled for many…
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191: How to Create a Service Delivery Blueprint for Small Businesses on the Rise
Vandana Thiagarajan was the subject of the last story you heard in our Business Infrastructure audio masterclass. She’s desperately trying to make sure she and her co-founders can once again…
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190: Red Pill or Blue Pill? The Story of Vandana Thiagarajan & a Mortgage Company’s Meteoric Rise
As small businesses grow, so does the need for consistency. Your ability to provide value and meet promised deadlines is only as good as the people, tools, and processes you…
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189: How to Create a Paper Records Management System for Expanding Small Businesses
In the last episode of our Business Infrastructure audio masterclass, you heard the story of twin co-founders, Karen and Sharen Benoit. They’ve been given a second chance to pass an…
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188: Troubled Waters – The Story of the Benoit Sisters & the Expanding Medical Office
As appealing as paperless offices are, there are still some industries that require meticulous physical recordkeeping. These types of records must comply with regulatory guidelines to legally operate. This is…
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