Chaotic Growth: Why Uncovering The Root Cause Is Essential to Operational Excellence – Lauren Hisey

Lauren Hisey thought she wanted to be a lawyer until she took some law classes and realized she didnโ€™t have a passion for it. A chance encounter working at a call center while in college helped her discover that her true love was in operations. She went on to have a successful career working at AT&T and Nielsen, leading projects that saved both companies millions. Now, Lauren has her own consultancy where she applies her signature โ€œcalming influenceโ€ as well as Lean Six Sigma principles to help companies improve profitability and achieve sustainable growth.

In this episode, Lauren shares a behind-the-scenes account of how she helped a company turn around a grim situation โ€“ handling unanticipated demand for their new product with limited, burnt-out staff, high customer support hold times, and rising costs. While doing so, she describes what a Gemba walk is and why uncovering root causes is essential to identifying and solving the right fast-growth challenges.

#operations #data #analytics
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– Lauren Hisey Consulting:
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– The Basics of Process Mapping, 2nd Edition: a book by Robert Damelio.

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