284: Season 22 Wrap-Up with Alicia Butler Pierre


Finally! We are at the end of another successful and exciting season of the Business Infrastructure Podcast!

This Season 22 of the Business Infrastructure Podcast is focused on using AI technology and how to take advantage of it. The guests lined up for this specific season have success using AI for their businesses, and we also have some guests that we had a fireside chat with about the pros and cons of using AI.

It was such an amazing experience for all of us as we have learned a lot of ways to leverage AI and how it can optimize businesses. With all their different insights and approach in using AI, we discovered how AI can make our work a lot easier and how it can sometimes be dangerous if wrongly used.

But you know what made it exciting? The demos! Yes, the demos! The demos that they showed us and how they walked us through to each AI tools. That experience itself is amazing because it’s not just educational, but it also serves as a free tutorial from these professionals.

So, in this final episode for this season, Alicia Butler Pierre, our producer and host will give a very short and brief recap in all of the episodes. But wait, there’s MORE! Alicia will give you an idea on what to expect for the next season of the Business Infrastructure Podcast. So keep on tuning with us and learn how to manage fast growth and build a business infrastructure that supports scale, sustainability, and profitability.

Special Guest: Alicia Butler Pierre, CEO – Equilibria Inc.

Location: Atlanta, GA

Air Date: April 21, 2024



  • Season 22 Episodeslisten to and enjoy each of the 11 episodes of Season 22: AI Conference.

Related Episodes


  • Producer & Host: Alicia Butler Pierre
  • Voiceovers: Kenya A. Moses and Neha Durousseau
  • Audio Editor: Olanrewaju Adeyemo
  • Sound Design: Sabor! Music Enterprises
  • Guest Relationship Manager: Monique Inge
  • Video Editor: Gladys Jimenez
  • Show Notes & Transcription: Grant Revilla
  • Sponsor: Equilibria, Inc.


More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began 25 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 68 countries.

More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc.. Her career in operations began over 25 years ago while working in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  She is the producer of the weekly top 2% Business Infrastructure podcast with a global audience across 70+ countries.

Alicia is also an adjunct instructor of Lean Principles at Purdue University and serves as the USA Chair of the G100’s Micro, Small, and Medium Enterprises. The Process Excellence Network recognized her as a Top 50 Thought Leader in Operational Excellence. A chemical engineer turned entrepreneur, she’s designed and optimized processes for small businesses, large enterprises, non-profits, and government organizations alike.


More About Sponsor, Equilibria:
Equilibria, Inc. is an 18-year-old boutique operations management firm. We build the business infrastructure necessary for fast-growing businesses to scale with less pain. With a range of services and products, entrepreneurs can get the operational support and resources they need on demand.


Hi there, how are you?

I’m Alicia Butler Pierre and I’m the producer and host of the Business Infrastructure podcast and, as of this season, your guide throughout our first ever AI audio conference.

This episode is our way of putting a sort of bookend on this season, so it won’t be long, I promise.

Our AI audio conference featured 11 guests who each shared invaluable tips and advice on how to leverage AI to improve your back-office operations – the good, the bad, and the downright scary in terms of how to use it to increase your efficiency, bandwidth, and cash flow.

We even unpacked the potential of AI to save time on administrative tasks by serving as a digital assistant. There was even a discussion about building your own AI using a large language model.

We also talked about the threats that AI can pose – things like deep fakes, plagiarism, misinformation, and even a term that I’ve coined – harassment automation. Reach out to me if you want to find out more about that.

The conference was organized into two fireside chats, a keynote speaker and eight demos of specific AI tools.

Here’s a recap…

This season would not have been possible were it not for the amazing guests who graciously gave of their time to participate in this conference. I sincerely thank each of them.

The season began with an opening Fireside Chat with Kjell Carlsson. He decoded many words associated with AI and even shared relatable examples to make sure we understand key AI concepts.  – don’t allow these words and concepts to prevent you from growing and scaling your business to the next level.

There were 8 AI Product Demonstrations. Different guests shared the tools they use to increase operational efficiency and gave demonstrations of how they use them. Those guests and the AI tools they shared include:

  • Jim Stroud: Perplexity AI

  • Neha Naik: Jasper AI

  • Aurélien Coq: Esker AI

  • Beate Chelette: Momento FM

  • Gladys Jimenez: Murf AI, Gling, and CapCut

  • Clarence Levy III: Cloud Bounce

  • Edie Woelfle: Namelix, Fireflies AI

  • Dr. Terica Pearson: Gemini

We also had a keynote speaker – Dean Hamilton. He also broke down complex AI terms into easy-to-understand language. This helps us small business owners understand how AI can improve our back-office operations. He also gave a reality check of the dangers of AI as well as a candid assessment of common perceptions to help you decide whether AI is right for your business.

Finally, our closing speaker is also another friend of the show – Tracy Hazzard. As someone deeply steeped in graphic design, technology, and entrepreneurship, she shared how to take large language models offered by companies like Open AI and Google to build your own AI tool.

You can see the actual conference that includes the different AI product demonstrations on our YouTube channel.

The name of our YouTube channel is Equilibria, Inc. (I-N-C). Look for us directly there. Or, you can always visit BusinessInfrastructure.TV.

Again, that’s Businessinfrastructure.TV.

I want to personally thank you for taking the time to listen and for your continued support. It means a lot.

But don’t keep this show to yourself – tell your family, friends, and colleagues about it too! Please subscribe and leave a review (it’s the only way we’ll know if you think we’re doing a great job).

An extra special thank you to our amazing team here at Equilibria that banded together and even tested many AI tools in preparation for each of these episodes. They are: Gladys Jimenez, Erika Ve Revilla, Clarence Levy III with Sabor! Music Enterprises.

And we must also acknowledge our wonderful voiceover artists that participated this season: Leenhea Durousseau and Kenya A. Moses.

Coming up in the next season, we’re going to have another masterclass. This time it will focus on growth strategies. Business infrastructure is a system that facilitates growing and scaling your business to the next level? But how do you actually implement ideas you have for growing and scaling? That’s what we’ll cover in Season 23.

So…make sure you subscribe to this show on Spotify, Apple Podcasts, YouTube, or wherever you enjoy podcasts so you don’t miss this masterclass!

Until then, keep operating…smoothly!

This is the Business Infrastructure – Curing Back-Office Blues podcast.

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