199: Mohammad Ali Ajlouni Shares Everything You Need to Know About COOs


Mohammad Ali Ajlouni may not float like a butterfly or sting like a bee, like the famous boxer by the same name, but he is a champion – a champion of operations. And it might very well be the reason why his original episode made it to our list of the top 12 most downloaded.

With over 37 years of combined experience as a high-ranking military official, chemical and industrial engineer, COO, and board member, he recognizes problem-solving as the cornerstone for continuous improvement. In fact, he worked on a team that started the first auto manufacturing company in Jordan.

In this episode, Mohammad takes us on an A-to-Z tour of all things operations and explains why he believes, “If CEOs do not understand operations, they are bound to be replaced.”

Special Guest:  Mohammad Ali Ajlouni, former COO – KADDB Investment Group

Location:  Amman,  JORDAN

Air Date: April 24, 2022



Professional Organizations:

  • Kaizen Institute: a membership-based, global professional organization with a mission to advance the continuous improvement (kaizen) body of knowledge. They do this through a combination of consulting, training, and certifications in over 60 countries.
  • Lean Enterprise Institute: a non-profit organization “…with a mission to make things better through lean thinking and practice.”  They share information about lean principles and applications through workshops, books, articles, videos, and conferences.
  • The KPI Institute: a research and membership-based organization that is recognized as a global leader in business performance. They operate research programs in 12 areas and disseminate insights through a variety of publications, subscriptions services, and a knowledge platform available to registered members. They also operate smartKPIs.com.


  • ProModel: a process simulation software that installs as a plug-in to MS Visio.  Promodel “…allows you to design-in success, increase capacity, decrease costs, reduce cycle time, and test alternatives in a risk-free environment before committing capital and resources.”


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  • Producer & Host: Alicia Butler Pierre
  • Podcast Editor: Olanrewaju Adeyemo
  • Video Editor: Gladys Jimenez
  • Transcription: Jodie Maquiran
  • Sponsor: Equilibria, Inc.


More About Guest, Mohammad Ali Ajlouni:

Mohammad Ali Ajlouni is an executive with over 37 years of diversified experience with a colorful spectrum of knowledge and practice that has combined together in a well-balanced, savvy, and harmonized blend of technical, financial, managerial and leadership competencies.  He is a renowned figure in lean management and one of the earlier lean practitioners, educators, and thinkers in lean management in Jordan.

Additionally, Mohammad is an expert in operational excellence, discrete-event simulation and modeling, performance management, and financial and statistical analysis.  He also has a proven record of successful and meaningful leadership and the ability to drive a new culture through his vast experience in all HR systems.

Mohammad currently focuses on mentoring and working with emerging entrepreneurs and leaders to support them in linking an innovative culture to strategy, marketing, and business development.  He has a B.A. in Military Science, a B.S. in Chemical Engineering, and a Master of Science in Industrial Engineering.


More About Host, Alicia Butler Pierre:
Alicia Butler Pierre is the Founder & CEO of Equilibria, Inc. Her career in operations began over 20 years ago while working as an engineer in various chemical plants and oil refineries. She invented the Kasennu™ framework for business infrastructure and authored, Behind the Façade: How to Structure Company Operations for Sustainable Success.  It is the world’s first published book on business infrastructure for small businesses. Alicia hosts the weekly Business Infrastructure podcast with a global audience across 55 countries.


More About Sponsor, Equilibria, Inc.:
Equilibria, Inc. is an operations management firm specializing in business infrastructure for fast-growing organizations. Our mission is to provide access to tips, resources, and proven frameworks that revolutionize the way small businesses operate. We do that through original podcast episodes, blog posts, videos, presentations, workshops, and coaching sessions.


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