business owner's manualTM
"If Other People Had to Drive Your Company,
Would They Know How?"
When you buy a car it comes equipped with an owner's manual.
This manual includes information on the car's design, its
internal parts, and procedures for basic car maintenance and
repair. Having a manual allowed you to drive the car off the
lot without the salesperson having to extensively train you
on using all of the car's features. That's what the manual
is for.
Equilibria's Business Owner's ManualTM is our version of
an operations manual and like your car manual, it describes
your company's business parts, its design, and the tools
and business processes for operating your company. An example
of a business process is your company's accounts payable
process, or the process for paying invoices.
Our owner's manual service includes the documentation,
development, and fine-tuning of all business processes necessary
to operate your company. Additionally, we create the performance
metrics you will need to continuously monitor the success
of your company's processes. These processes, taken in the
aggregate, form your company's operations manual and allow
your employees to effectively perform their jobs with minimal
interruptions to you. We further customize your company's
manual with designer binding and a CD that stores all information
for future manual updating.
 Investment starting at: $3,500.00
with this service, your growing company will:
| 1. |
Increase the value of and build equity through the
development and documentation of proprietary processes |
| 2. |
Become more process-dependent and less people-dependent.
This ensures that a task is executed the same way regardless
of who performs the task |
| 3. |
Know when process improvements are needed through
continuous process tracking and monitoring |
| 4. |
Transfer and organize processes that are currently
"in-your-mind" onto paper making them tangible and easy
to communicate |
this service is best for your growing company if:
| 1. |
You want to work "on" your business instead of "in"
your business |
| 2. |
You want to secure competitive advantage through
well-managed processes |
| 3. |
You are seeking opportunities to decrease employee
training time |
| 4. |
You want to increase your chances of success in selling
or franchising your company |
real life application:
The president
and owner of Company F needed to hire a new office
assistant. Before she could hire a new assistant she
needed to first make sense of the "mess" her previous
assistant left behind. A business colleague saw her
frustration and suggested that she contact us. During
our initial consultation, we learned that she was
extremely disappointed that her assistant did things
"her own way," making it difficult for her to move
on and hire someone new.
We suggested that Company F's owner invest in creating
an operations manual for her company. She agreed and
over the course of 60 days, we carefully sorted through
the information the previous assistant left and documented
every step of the business processes for Company F.
For each process, we later created flowcharts, identified
performance metrics, and tested the processes for
accuracy. Company F's completed manual included a
total of 12 core business processes. With confidence,
the owner began to interview job candidates. About
45 days later, she happily reported that she hired
a new assistant and trained her using the operations
manual. Three months later, the owner informed us
that her new assistant rarely called her for questions,
because everything she needs to know is right there
in the operations manual. |
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At Equilibria we offer a range of services all designed to improve the efficiency
and bottom-line of your growing business.
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